Refund policy

We want you and your pet to love your order.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described, or not fit for its purpose, you are entitled to a repair, replacement or refund. Nothing in this policy limits those rights.

Faulty or damaged items
• Contact us as soon as you notice the problem.
• If your order arrives damaged, please let us know within 7 days of delivery so we can sort it out quickly.
• Send us your order number and a photo of the problem.
• We will arrange a replacement or refund.
• We cover return shipping for faulty or damaged items.

Change of mind
• We accept change of mind returns within 14 days of delivery.
• Items must be unused and in their original packaging.
• The customer pays return shipping for change-of-mind returns.
• For hygiene reasons, used grooming items, bowls and opened consumables (like poop bags and training pads) cannot be returned for change of mind.

How to start a return
Email us at hello@whiskersandwiggles.com.au with your order number. Please do not send items back without contacting us first, as we will give you the right return address.

Refunds
Once approved, refunds are paid to your original payment method within 5 to 10 business days.